Refund policy

All items are handmade to order we will only accept a return if faulty.

To start a return, you can request one through your customer account or contact us at info@blueandbellhome.co.uk.

If you checked out using only a phone number (no email), please use the return link in your SMS order confirmation to start your request.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@blueandbellhome.co.uk.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

EU Right of Withdrawal If you are based in the European Union, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. This is your statutory right under EU consumer law (Directive 2011/83/EU).

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g. by email, or through your customer account) before the 14-day period has expired.

You must return the goods within 14 days of notifying us of your cancellation. Return shipping costs are your responsibility unless the goods are faulty or not as described.

We will reimburse all payments received from you, including standard delivery costs, within 14 days of receiving the returned goods (or evidence of return), using the same payment method as your original transaction.

Exceptions: The right of withdrawal does not apply to personalised or custom-made items.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at info@blueandbellhome.co.uk.